Privacy & Cookie Policy

Rowen & Rayna Interiors www.rowenandrayna.com Last updated: May 7, 2026

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1. Introduction

Rowen & Rayna Interiors ("we," "our," or "us") is an interior design studio based in Ontario, Canada. We are committed to protecting your personal information and your right to privacy.

This Privacy and Cookie Policy explains how we collect, use, store, and protect information when you visit our website at www.rowenandrayna.com. It also explains your rights and how to contact us if you have any questions or concerns.

Our practices are governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy standards.

If you have any questions, please contact us at lareina@rowenandrayna.com.

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2. Information We Collect

Information you provide directly:

• Your name

• Your email address

• Any message or inquiry you submit through our contact form

Information collected automatically when you visit our website:

• Browser type and version

• Pages visited and time spent on each page

• Referring website or source

• General location (country or city level)

• Device type

This automatically collected data is gathered through cookies and the analytics tools built into our website platform, Wix. Please see the Cookie Policy section below for more detail.

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3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form

• Communicate with you about our interior design services

• Improve the experience of our website

• Analyze site traffic and usage patterns

• Comply with applicable legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

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4. Marketing Communications

We may occasionally send you emails about our services, projects, or updates if you have opted in to receive such communications or have previously inquired about our services and have not opted out.

You have the right to opt out of marketing communications at any time by:

• Emailing us at lareina@rowenandrayna.com

• Clicking the unsubscribe link included in any marketing email we send

We will process your opt-out request promptly and without charge.

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5. Sharing Your Information

We do not share your personal information with third parties except in the following limited circumstances:

• Wix: Our website is built and hosted on the Wix platform. Wix processes certain technical data as part of providing website hosting services. Please refer to the Wix Privacy Policy for details.

• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change.

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6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including responding to your inquiry and any reasonable follow-up, and to comply with applicable legal obligations. When your information is no longer needed, it will be securely deleted or anonymized.

 

7. Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website is hosted on Wix, which maintains its own security standards and infrastructure.

While we take precautions to protect your data, no method of transmission over the internet is completely secure. If you have concerns about the security of your information, please contact us directly.

 

8. Cookie Policy

 

What Are Cookies

A cookie is a small text file placed on your device when you visit a website. Cookies help websites recognize your device and remember certain information about your visit.

 

How We Use Cookies

Our website uses cookies through the Wix platform for the following purposes:

Essential cookies: These are necessary for the website to function properly, such as maintaining your session as you navigate between pages.

Analytics cookies: These help us understand how visitors use our website, including which pages are visited most often and how long visitors stay. This data is collected in aggregate and does not identify you personally. Wix Analytics and Google Analytics may be used for this purpose.

Preference cookies: These remember your settings and preferences to improve your experience on return visits.

 

Third-Party Cookies

Wix may place cookies on your device as part of its standard platform services. For a full list of cookies used by Wix, please refer to the Wix Cookie Policy.

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Managing Cookies

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You may accept or decline at that time, and you can update your preferences at any time using the privacy icon at the bottom of our website.

You may also manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and others you visit.

 

9. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you

• Correct any inaccurate or incomplete information

• Withdraw consent for our use of your personal information (where applicable), subject to legal or contractual restrictions

• Request deletion of your personal information where it is no longer necessary for the purposes for which it was collected

To exercise any of these rights, please contact us at lareina@rowenandrayna.com. We will respond within 30 days of receiving your request.

 

10. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

Office of the Privacy Commissioner of Canada Toll-free: 1-800-282-1376 Website: www.priv.gc.ca

 

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

 

12. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with a revised date at the top. We encourage you to review this page periodically to stay informed.

 

13. Contact Us

If you have any questions or concerns about this policy or how we handle your information, please contact us:

Rowen & Rayna Interiors Email: lareina@rowenandrayna.com Website: www.rowenandrayna.com